Privacy Policy

Privacy Policy

Effective Date: 2026/02/20
Last Updated: 2026/02/20

This Privacy Policy explains how [Intenational Clinic Osaka Shinsaibashi] (the “Clinic,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information in connection with our website and our medical and related services.
1) Scope
This Privacy Policy applies to:

If we use third-party analytics or embedded services (e.g., maps), those providers may collect information according to their own privacy policies.
(If you do not use cookies/analytics, you can remove this section.)
8) Security
We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure.
9) Your Choices and Rights
Depending on applicable laws, you may request access to, correction of, or deletion of your personal information, or request restrictions on certain processing.
To make a request, please contact us using the information in Section 11.
10) Children’s Privacy
If you are a minor, please have a parent or legal guardian contact us and provide consent where required.
11) Contact Us
If you have questions or requests regarding this Privacy Policy, please contact:
[International Clinic Osaka Shinsaibashi]
Address: [1-13-25, Nishi Shinsaibashi, Chuo-ku, Osaka-shi, Osaka]
Email: [c.icos@international-clinic-osaka.com]
Phone: [+81 06-6484-6392]
12) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when changes were made. Continued use of our website or services after an update means you acknowledge the revised policy.

Visitors to our website

People who contact us (e.g., via contact form, phone, WhatsApp)

Patients who receive services at the Clinic or through hotel doctor visits (where available)
2) Personal Information We Collect
We may collect the following categories of information:

Identity and contact information: name (as in passport), email address, phone number, country code, and preferred contact method

Appointment and inquiry information: preferred date/time, symptoms/concerns, messages you send us, and relevant scheduling details

Health and medical information: information you provide for the purpose of medical consultation, diagnosis, treatment, documentation, and continuity of care

Insurance-related information: insurer name/policy information or claim requirements when you request documents for reimbursement

Payment information: payment method and transaction details (note: we do not store full card numbers if processed by a payment provider)

Referral and coordination information: information needed to coordinate with pharmacies, hospitals, or specialists when clinically appropriate

Website usage information (if enabled): cookies and similar technologies that may collect device and usage data (see Section 7)
3) How We Use Personal Information
We use personal information to:

Provide medical consultation, diagnosis, treatment, and follow-up care

Arrange appointments and communicate with you about your visit

Provide hotel doctor visits when requested and available

Prepare itemized receipts and requested medical documents (e.g., medical certificates, referral letters)

Process payments and maintain accounting records

Coordinate referrals or next-step care when clinically necessary

Improve our services, website, and patient experience

Comply with applicable laws and respond to lawful requests from authorities
4) How We Share Personal Information
We do not sell personal information. We may share personal information in the following circumstances:

Service providers who support our operations (e.g., IT hosting, website tools, communication tools, payment processing), under appropriate safeguards

Medical partners as needed for care, such as laboratories, pharmacies, hospitals, or specialists (including when arranging referrals)

Interpreters/translation support when you request multilingual assistance (including professional interpreters or translation tools, where applicable)

Legal and safety reasons when required by law, court order, or to protect the safety of patients, staff, or others
5) Communications (Phone / Email / WhatsApp)
If you choose to contact us via phone, email, or WhatsApp:

We will use that channel to respond and coordinate scheduling and logistics.

Please avoid sending highly sensitive medical details or unnecessary personal data through messaging apps. If needed, we may ask to continue by phone or in person.
6) Data Retention
We retain personal information for as long as necessary to provide services and for legitimate operational purposes, including:

medical recordkeeping,

responding to your requests,

meeting legal, regulatory, and accounting requirements, and

resolving disputes and enforcing agreements.
Retention periods may vary depending on the type of information and applicable requirements.
7) Cookies and Analytics (Optional)
Our website may use cookies or similar technologies to help the site function and to understand how visitors use our website.

You may be able to control cookies through your browser settings.